You may remember previous blogs that I have written “A day in the life of the Sales Manager, Happy New year, Christmas Countdown, and the classic Joleen, Joleen White water queen!” So it’s quite nice for me to say hello to you all once again and tell you what ‘s going on!
Well, my role is now Assistant Manager, working closely with 3 others, all of which are male, now some might say I’m lucky, but really it’s like having too many older brothers picking and teasing me whenever we are working together. However, it keeps me smiling and certainly on my toes – anything they can do, I can do better!
My days no longer run 9-5pm Monday to Friday, but every day and every hour. I meet guests enquire about their stay and make sure they are happy. This is the part of the job I love, getting to know regular guests so when they return we talk about the family and what’s been going on – there aren’t many hotels that I have come across where this is encouraged. Each time we receive a comment or a complaint, a form is completed and passed on to the relevant departments and General Manager to ensure changes are made where possible.
My favourite shift is the early, starting at 7am to watch the sun rise over the sea and across the Bay, people arrive refreshed for breakfast and the day appears to unwind. It’s a great feeling people checking out happy with everything we have done for them.
I hope to have more news next time, but have just come back from a short break to Cornwall and so am quite refreshed and short of tales to tell.
I would like to thank Ash though (‘older’ brother number 1) for standing over my shoulder reading this blog and altering it!